Contact Support

Channels and Their Best Uses

Live chat is the fastest option for anything account-related: login problems, balance checks, or transaction queries. Use it when you need an immediate answer within a few minutes. The contact form is better when you need a written record – for example, a dispute, a refund request, or a detailed complaint. It also lets you attach screenshots if needed.

Expected Reply Times per Channel

Live chat typically connects you to an agent within two minutes during normal hours. Complex queries might take a little longer while the agent checks the back end. For the contact form, expect a first reply within 24 hours. Most are answered within 12 hours, but allow a full day for weekends or busy periods.

What Not to Share in Public Channels

Never send your password, a full card number, or any one-time verification code through live chat or the contact form. These are not needed for support. The platform will never ask for that information. If someone does, stop the conversation immediately and report it. Keep sensitive details private to protect your account.

Languages and Operating Hours

Support answers in English and Bahasa Malaysia. You can write in either language and the agent will reply in the same one. The team is available around the clock, 24 hours a day, seven days a week. There are no breaks or public holidays when the lobby is unreachable.

What to Prepare Before You Chat

Before opening a live chat, have your account username ready. Without it the agent cannot pull up your record and will delay the reply. If the issue involves a payment, also note the approximate time of the transaction and which channel you used – for example, Touch 'n Go e-wallet or a bank transfer.

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