Privacy Policy

How to Request a Copy or Deletion of Your Data

If you wish to see the personal data we hold about you, or want it to be deleted, please use the contact page on this site. We will respond within the timeframes required by Malaysian personal data protection law. Your request will be processed free of charge. We may ask for proof of identity to ensure the request is legitimate. Once verified, we will provide a copy or delete your data as requested.

Cookies and What Happens if You Turn Them Off

Cookies are small text files stored on your device. We use them to remember your preferences and understand how you use the site. You can disable cookies in your browser settings at any time. Turning off cookies may limit some features of the platform, such as remembering your language choice or keeping you logged in. The site will still function, but your experience may be less personalised.

Information We Collect and When

When you use the contact form on this site, you provide your name, email address, and any message you choose to send. This happens only when you actively submit the form. Our web server automatically records your IP address, browser type, and the pages you view. This information is collected each time you visit the platform, regardless of whether you fill in a form.

Who We Share Data With

We share your data with analytics providers and hosting companies that act on our instructions. These third parties help us understand site usage and keep the platform running smoothly. They are bound by confidentiality agreements. We never sell your personal information to anyone. Your data is only used for the purposes described in this policy, and we do not share it with unrelated third parties.

How Long Records Are Kept and Deletion

Contact form messages are retained only as long as necessary to address your enquiry, typically a few months. Once the matter is resolved, the records are deleted. Server logs are kept for a reasonable period for security and analytics purposes. When they are no longer needed, we delete them securely. We do not hold data indefinitely.

Why We Hold Each Type of Data

Contact form submissions are kept so we can respond to your enquiries, provide support, and improve our service. Without this information, we cannot reply to your questions. Server logs (IP address, browser, pages viewed) are used to analyse traffic, diagnose technical issues, and protect the site from abuse. This helps us maintain a secure and reliable experience for all visitors.

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